Frequently Asked Questions

What are your trading hours?

Monday – Friday : 08h30 to 19h00 (last appointment starts at 18h00)

Saturday : 08h00 to 16h00

Do you buy used wedding dresses?

We specialise in supplying exquisite wedding dresses from selective suppliers only.

All our brides who purchased their wedding gowns from Belle Donne, have a resell option available.  Terms and conditions apply.

Do you design wedding dresses? 

We only supply ready-made dresses to avoid unnecessary disappointment. With us you enjoy the benefit of “what you see is what you get.”

We make changes to your dress, as discussed between bride and consultant.

Do you rent out your Evening and Matric dresses?

We only rent our wedding dresses. We have very reasonable selling prices, therefore its worthwhile buying the dress.

What price range do your wedding gowns start at?

We will do our best to find you the perfect dress within your budget.

Our dresses range from R5 000 to R35 000.

Are Appointments Required?

Yes! We schedule appointments to ensure our clients are given 100% of our attention in the search for the perfect dress.

We will discuss your event in more detail and fit on some of our sample dresses. You’ll receive professional, honest advice with regards to the best styles of dresses to suit your body shape, skin tone, personality and your event theme.

What Should I bring to my Appointment?

Bring photos of the style of dresses you are interested in, from our collections, magazines or that you’ve seen or fitted on elsewhere. Also bring shoes of similar height to the shoes you plan to wear on the event date (optional). We kindly request that you do not wear perfume, lipstick, foundation or tanning products to your appointment – this is to safeguard our dresses during fittings.

Who Should I bring to my Appointment?

We suggest that you bring the person closest to you whose opinion you value – your mother, sister or best friend. Bringing too many people can confuse you. Due to the intimate nature of our boutique, we can accommodate a maximum of 4 people (including the bride).

Can I bring Children to my Appointment?

Due to the nature of fitting wedding dresses we regret – no children.

How far in advance do I need to Order my Wedding Dress?

At least 9 weeks before your wedding. Order lead times vary between 4-6 weeks for production on orders, plus courier time to SA. We recommend that orders arrive in SA 3 weeks before the wedding date to ensure time for alterations if needed.

Can I Order a Wedding Dress if I have Less than 6 months before my wedding date?

Yes, on the basis that our suppliers have the selected wedding dress available in their Inventory Stock (Stock-on-Hand). Alternatively, you can purchase one of our sample dresses.

Can I Buy/Order a dress if I live Outside of South Africa?

We have many clients from overseas or live in neighbouring countries.  If you are unable to visit our boutique, email us with your details and we can discuss your Wedding Dress planning. We will email you all the information we require in order to assist us in finding the perfect dress. Delivery will be arranged via courier / postal service to you (cost to client). Delivery to neighbouring countries is excluding your country’s custom duties & taxes – customer responsibility.

What is the Process to Ordering a dress?

We will email you a quotation on the dresses of your choice. Decide on your dress and sent us an email with your dress choice and go-ahead to place your order. We will email you an Order Invoice with our banking details. A 60% deposit payment prior to order placement is required and the 40% balance is due once your dress has arrived at the boutique. Upon receipt of the deposit payment, your order will be placed. Payments are done by EFT.

Once your dress arrives at our boutique, we will notify you via email and schedule an appointment for the first alteration fitting. If alterations are needed, we can assist or you may use your own seamstress/dressmaker. Alterations are at an extra cost. We usually require 2 to 3 fitting appointments, followed by a Collection Date.

Are alterations included in the purchase price?

Alterations are excluded from the dress price. Alterations on average vary between R400 and R2 500 (depending on the amount of work). Alterations will be invoiced prior to collection of your dress. You are also more than welcome to use your own dressmaker/seamstress to do your alterations.

How Many Alteration fittings will I need?

Alterations start approximately 3 months before the wedding date. We usually need 2 to 3 alteration fittings. Collection is usually arranged for about 1 week before the wedding date.  Priority/last minute alterations are at an extra cost.

What should I bring to my first Alteration Fitting?

You should bring your shoes and underwear you will wear on your wedding day in order to have your gown properly fitted. If you have already chosen your jewellery you are welcome to bring it along. We have jewellery and veils at our boutique which you can choose from.

When should I buy my Accessories?

We have a wide selection of jewellery & hair accessories that can be purchased. We recommend waiting for your first alteration fitting to decide on which jewellery & hair pieces would best compliment your wedding dress and hairstyle.

At your first alteration fitting, you can buy or hire a veil from our boutique stock. We will give you advice on which veil styles will suit your wedding dress.

BEWARE of Replicas – How do I know if a dress is Original or a Replica?

If the boutique is not an authorised retailer/stockist of the designer brand then most likely the dresses are replicas. If the price of a designer wedding dress is significantly below the prices generally prevailing in the market, it is highly likely it is not a genuine product. Visit the store locator section on the designer’s websites page to find an authorised retailer. Suppliers from China claim they produce genuine designer products using the original photo image of the dress – in most cases proven to be counterfeits/replicas and have been the cause of great disappointment, dissatisfaction and regret.

Buying Online – Beware!

Brides who ordered dresses over the Internet at non-authorised resellers have been caught so many times. Faced with receiving an incorrect style or size, wrong or different colours, defective dresses and used gowns.  In some cases the bride does not receive her dress at all. You will receive a counterfeit/replica gown/dress of much lesser quality that looks nothing like our original sample. These non-authorised companies may display the original photograph of the designer brand dress – you will be purchasing a replica of that style and not an original designer brand garment. Do not let this happen to you! We understand today’s difficult economic times, finding the “best deal” is important.  Compromising quality and service to save a few rand can result in a dress disaster. To ensure you receive an authentic quality dress, only buy from an authorised stockist/retailer.

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